Hotline Services: Answering the Call 24/7

Survivors dealing with intimate partner violence face a multitude of barriers when trying to end the relationship and find safety or support.  The offender in the relationship often holds a great deal of power and control over the victim and thus limits freedoms and increases isolation from the outside world.

If you have never called a crisis support line, it can seem a little intimidating. Speaking with a stranger about your most intimate and personal issues can be unsettling and make a person feel very vulnerable.  However, we want to use this post to give you (or someone you care about) a better understanding of what to expect and hopefully alleviate some fears about reaching out for support.   

What Will Happen When I Call?

1. You will be greeted by an experienced hotline advocate who is specifically trained in crisis intervention and trauma-informed care.
2. Your safety is our priority. We understand the risks you may be taking just to make this initial call, and we want to keep you as safe as possible.  We can work together to devise a safety plan.
3. Are you looking for safe housing and immediate services or gathering information to know your options?  We will provide you with information and referrals for whatever services are you say you want.  You are the leader in making decisions!
4. There is no judgement! Deciding to end a relationship can be very complicated.  We will never tell you what you “have to” or “should” do.  It is our role to give you information so you can make an informed decision for yourself.
5. You have the option to remain anonymous*.  It is not required that you provide us with your name or any other identifying information.
6. We will always listen and support you ​- whether you are calling about current or past trauma, we are here to listen.
7. You do not have to be a direct victim to call us.  Concerned family and friends are more than welcome to call for guidance or learn how to be support a loved one.

​          *Limitations for anonymity arise only as they relate to mandated reporting laws.​*

It is estimated that it may take at least seven attempts for a person to leave an abusive relationship.  Reaching out to our crisis support line can be the first step to creating a plan to live a life free of violence. 

For some, they may prefer to speak with an advocate via text, for others, it may not be safe to make a phone call. Accessibility is about choices - and survivors who are managing their safety need choices.  That is why we have three options to reach crisis support staff.
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24/7 Hotline: 301.759.9244                Text: 301.970.4242                 Webchat: rc.chat/fcrc